The decision to outsource IT support is a smart move for many small to medium-sized businesses, offering cost-effective solutions along with expert support.
However, misconceptions can sometimes deter organisations from exploring this option. Let’s look into the top 5 myths around outsourcing IT support, and set the record straight.
Myth 1: Communication barriers make outsourcing inefficient
Because you are outsourcing your IT to an external team, you may have concerns around slow response times or sometimes even time zone issues if there is an offshore support team in play.
Reality: Australian-based IT support providers understand the local business environment, and appreciate the need to keep things running seamlessly. With service level agreements (SLAs) and dedicated account managers, you can trust that communication will be timely and effective.
At Calvert, we offer proactive monitoring and swift telephone and on-site support from our offices in Adelaide to help keep your business running smoothly, minimising any downtime and maximising your productivity.
Myth 2: You lose control over your IT systems
Some businesses may fear that choosing to outsource their IT support also means handing over complete control of their systems.
Reality: Outsourcing doesn’t mean giving up control. Instead we like to look at it as collaboration. Your business retains decision-making authority, while our team are here to take the burden away, providing the expertise and technological insights to keep your IT on track.
Myth 3: Outsourcing poses a security risk
Another common misconception is that outsourcing IT support can compromise data security.
Reality: Trusted IT providers implement stringent security measures to protect your systems, and your data. In fact, this can often exceed what many in-house teams can offer. From firewalls, to security patching, backup management, and 24/7 monitoring, outsourcing can enhance your security posture.
It also means that if there is a cyber threat against your business, we are here to support you all the way.
Myth 4: Outsourcing is only for big companies
Small businesses can often assume that the outsourcing of IT support is only viable for larger organisations with bigger budgets.
Reality: Outsourcing IT support is scalable to meet the needs of businesses of all shapes and sizes, and flexible plans can be tailored to meet your business’ needs. For small to medium-sized organisations, it can actually be a cost-effective way to access top-tier expertise without hiring full-time staff.
Myth 5: It’s more expensive than in-house IT
Another misconception is that outsourcing your IT support can be more costly than maintaining an in-house team.
Reality: Outsourcing can help your business to save money as it eliminates recruitment, training and salary costs for in-house staff. The other hidden benefit is that an external IT support company is always available, with support team available across the year – whereas internal staff take annual and sick leave.
With proactive monitoring from an external managed services provider, issues can be identified and fixed before they can become a problem, minimising costly downtime in your business.
Calvert offer fixed monthly costs to give you peace of mind over your IT budget for the year. We focus on quality and affordability, making sure that our clients receive exceptional IT support without compromising their budgets.
If you are considering outsourcing your business’ IT support, we would welcome the opportunity to meet with you to see how we can assist.
Please feel free to call us on 08 7325 5000, or fill in the form on our contact page: https://calvert.net.au/contact-calvert/
