Kapunda Medical Practice’s infrastructure upgrade helps them maintain their high standard of patient care
Kapunda Medical Practice is a busy medical centre 80km north of Adelaide, providing quality primary care to the Kapunda and surrounding communities. Operating over four different sites, their IT infrastructure is integral to delivering quality service for their patients.
To keep their business secure and reliable, Kapunda Medical Practice regularly upgrades their servers, which were showing signs that they needed replacing.
With a project of this size, they were concerned about the risk of downtime and were anxious to avoid any potential problems in the changeover, or challenges with staff using the new system.
At Calvert our philosophy is to take a business approach to solving problems, with technology being the vehicle that gets us there. For Kapunda Medical Practice there were four key focus areas that would ensure a successful project.
Identifying and matching all business needs: Aided by our extensive medical practice experience, we took the time to understand all the roles of IT in Kapunda Medical Centre and how that translated to their infrastructure. This included understanding their financing requirements and how we needed to meet them.
Airtight communication: From early discussions to final handover, we worked closely with the partners, practice manager and staff; keeping them informed every step of the way so that they were always clear on the project progress, hours used and exactly who was involved.
Technical agility: We ensured our technical team had more than just knowledge and expertise to deliver the solution – they had the flexibility to integrate with Kapunda Medical Practice’s existing licencing and software providers in order to provide a seamless and cost-effective transition.
Comprehensive handover: In any IT project, training staff is just as critical as the technology itself. While this particular upgrade wouldn’t have any significant changes for its users, we allowed time to take staff through any differences in the new system, and were on hand for any questions or uncertainties that arose.
While the project was delivered smoothly and under budget, the proof has been in the lack of use of our IT help desk.
Now they are no longer running into the issues experienced with their previous infrastructure, they are experiencing a significant reduction in downtime and maintenance cost – saving approximately five hours per month in IT support.
We chose Calvert because they are knowledgeable in their field, and their technical staff had a track record of delivering the required outcomes.
While we were apprehensive about a smooth changeover, Calvert laid out all details of the project in a way that gave us confidence. From taking us through the project plan onsite, to keeping us informed on costs and hours, their communication was very reassuring.
We were greatly satisfied with Calvert and the project they delivered. It went smoothly, stayed under budget and the entire process has been very pleasing. We would happily recommend Calvert to other healthcare practices, due to their understanding of our industry requirements, their communication throughout the project and their specialist technical knowledge.