The process: painstaking preparation for a perfectly timed rollout
Any mistakes could heavily affect the practice’s accreditation, so a smooth rollout was imperative. For this reason we began project planning 12 months in advance, spending significant time researching the equipment needed and discussing options with the practice to ensure everything was the perfect fit.
We also worked in with their existing software providers and drew on our network of industry contacts to get a comprehensive suite of options.
Kapunda Medical Practice proved to be the ideal partners, allowing us to have strong two-way communication so that we could ensure we provided everything they needed.
The result: a reliable system for years to come
While the project was delivered smoothly and under budget, the proof has been in the lack of use of our IT help desk.
Now they are no longer running into the issues experienced with their previous infrastructure, they are experiencing a significant reduction in downtime and maintenance cost – saving approximately five hours per month in IT support.